Terms of Service (offer)

The company "Ticket Best", represented by the server TICKETBEST.RU, publishes this agreement, which is a public contract-offer to individuals (hereinafter referred to as the Customer) as follows:

1. Subject of the offer contract.

1.1. Provision to the Client of services for booking, ordering, delivery, sale of tickets for theater and concert events, the procedure and terms and conditions stipulated by this agreement and in accordance with the current tariffs of the Company LLC "Ticket Best".
1.2. Responsible for the quality of the services provided to users of services is the LLC "Ticket Best".

2. The moment of conclusion of the contract.

2.1. The text of this Agreement is a public offer (in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation).
2.2. Acceptance of an offer is the receipt or payment of ordered services in the manner determined by the Tariffs of the Company LLC "Ticket Best" and the terms of payment for services.
2.3. The fact of the Order of Services by the Client from LLC "Ticket Best" is the unconditional acceptance of this Agreement, i.e. The client who ordered tickets or used the services of the Company LLC "Ticket Best" is considered as the person who entered into a contractual relationship with the company "Ticket Best".
2.4. Upon written request of the Client, LLC "Ticket Best" prepares a Service Agreement with signatures of the parties.

3. Rights and obligations of the parties.

3.1. LLC "Ticket Best" undertakes:
3.1.1. From the moment of the conclusion of this Agreement, to provide the Services to the Customer in accordance with their list and quality requirements defined in this Agreement.
3.1.2. Coordinate with the Client the place and time of delivery of the order.
3.1.3. Do not disclose any personal information of the Client and do not provide access to this information to third parties, except as provided by law.
3.1.4. Provide customers with the opportunity to receive free telephone consultations on the phones indicated on the ticketbest.ru server. The scope of consultations is limited to specific issues related to the provision of the Services.
3.1.5. To fulfill the undertaken duties on provision of the Services to the Client. The company "Ticket Best" reserves the right not to perform the Services in the event of force majeure situations.

3.2. LLC "Ticket Best" has the right:
3.2.1. Change this Agreement and the Tariffs for services unilaterally by placing them on the server at the address: (http://ticketbest.ru) no less than 10 (ten) days before the commencement of their operation.
3.2.2. Has the right to refuse to conclude an agreement for the provision of Services, notifying the Client about it.

3.3. The Customer undertakes:
3.3.1. Before the conclusion of the Contract, read the contents of the Offer Contract, the terms of the contract and the tariffs offered by the Client on the Internet server (http://ticketbest.ru).
3.3.2. In due time pay for the Services provided by the Company to OOO "Ticket Best" to the Client.

4. Financial relationships.

4.1. Services to the Client are provided on the basis of the Tariffs and the Conditions of the Company "Ticket Best" LLC.
4.2. The tickets sold for theatrical and entertainment events are returned in accordance with the approved procedure:
4.2.1. To return tickets are accepted, the established form, purchased at the booking offices of the company "Ticket Best" for individual use, tickets purchased at other points of sale and for the purpose of extracting additional profit for return are not accepted.
4.2.2. In case of cancellation, replacement or postponement of the Activities, the refund shall be made by the event organizer, unless otherwise provided by the contract. When refunding tickets for canceled events, a 100% refund of the nominal value of the returned ticket is made, the communication fee and the shipping cost are not refundable. The return is carried out in the place and terms established by the organizer of the event.
4.2.3. Return at will of the buyers of the tickets received in cash desk of the enterprise or at delivery by the courier is carried out in the following order:
- Tickets are refunded at the central ticket office of the company located at: St. Petersburg, ul. Peat road, 7F.
- Refunds for tickets are carried out by a person registered in the ticketbest.ru order upon presentation of an identity document on the basis of a written application by the buyer.
- The return is made by the senior administrator (cashier) from Monday to Friday from 11-00 to 17-00. Weekends and holidays are not refundable.
- The service charge and the cost of delivery of tickets are not refundable.
- If the ticket is returned less than 3 calendar days before the event, the ticket price is not refundable.
4.2.4. Return at will of the buyers of tickets purchased using the means of payment on the site in electronic form is carried out in the following order:
- To make a refund, the buyer must send a written application to the e-mail address info@ticketbest.ru.
- Refunds for tickets are made to the person registered in the ticketbest.ru order and sent the application from the e-mail address specified in the order.
- The refund is made subject to payment by the Buyer of actually incurred expenses of LLC "Ticket Best" at amount of 10 percent of the ticket price.
- Refunds are made to the Buyer's payment instrument used for buying tickets on the site within 3-30 (three to thirty) days (depends on the interaction of the payment system with the Client's bank).
- The return is made by the senior administrator (cashier) from Monday to Friday from 11-00 to 17-00. Weekends and holidays are not refundable.
- Service charge and the cost of delivery of tickets are not refundable.
- If the ticket is returned less than 3 calendar days before the event, the ticket price is not refundable.
4.2.4. The refund of tickets sold at a discount is made taking into account the discounts received.

5. Refusal of guarantees.

5.1. The company "Ticket Best" does everything possible to ensure high-quality provision of services to the Client. The advice and information given to the Client can not be regarded as guarantees.
5.2 The parties are released from responsibility for non-fulfillment or improper performance of obligations under the Contract for the period of force majeure. Force majeure means extraordinary and insurmountable circumstances, which impede the performance of its obligations by the Parties under this Agreement. These include natural phenomena (earthquakes, floods, etc.), the circumstances of public life (military actions, emergency situations, major strikes, epidemics, etc.), prohibitive measures of state bodies (prohibition of transport, currency restrictions, international sanctions prohibition of trade, etc.). During this time, the parties have no mutual claims, and each party assumes its own risk of the consequences of force majeure circumstances.

6. Validity period, procedure for changing conditions and termination of the contract.

6.1. The Parties acknowledge that the performance of obligations under this Agreement starts from the moment of applying to the Company LLC "Ticket Best" or its signing, and ends with full performance of obligations by the parties.
6.2. All disputes and disagreements arising in the performance of obligations by the parties under this Treaty shall be resolved through negotiations. In case of impossibility of their elimination, the Parties have the right to apply for judicial protection of their interests.

7. Other conditions.

7.1. The company "Ticket Best" does not return money to the Customer, for tickets not used or lost by the Customer and for the Services rendered to the Client.

8. Responsibility of the parties and resolution of disputes.

8.1. The Parties shall be liable for failure to perform or improper performance of this agreement in the manner provided for by this agreement and the current legislation of the Russian Federation.
8.2. LLC "Ticket Best" is not responsible for the delivery of the order, if the buyer specified an incorrect shipping address.
8.3. LLC "Ticket Best" is not responsible for partial or complete non-fulfillment of obligations for the delivery of goods, if they are a consequence of force majeure.
8.4. The buyer, when making an order, is responsible for the reliability of the information provided about himself, as well as confirms that he is acquainted and agrees with the terms of this contract.
8.5. All disputes and disagreements arising in the performance of obligations under the present contract by the parties shall be settled through negotiations. In case of impossibility of their elimination, the parties have the right to apply for judicial protection of their interests.



Federal Law No. 152-FZ of the Russian Federation "On Personal Data" is a federal law regulating the processing (use) of personal data.

1. Definitions

The Internet project ticketbest.ru (hereinafter referred to as the URL, "we") is serious about the confidentiality of information of its customers and visitors to the site ticketbest.ru ("you", "site visitors"). Personalized we refer to information containing personal data (for example: name, login or company name) of the site visitor, as well as information about the actions of the URL you make on the site. (for example: ordering a site visitor with his contact information). Anonymous we call data that can not be uniquely identified with a specific visitor to the site (for example: statistics of site traffic).

2. Use of information

We use personalized information of a specific visitor to the site solely to ensure that it provides quality services and their accounting. We do not disclose the personalized data of some visitors to the site URL to other visitors to the site. We never publish personalized information in the public domain and do not share it with third parties. The only exceptions are situations where the provision of such information to authorized state bodies is prescribed by the current legislation of the Russian Federation. We publish and distribute only reports based on collected anonymous data. However, the reports do not contain information on which it would be possible to identify personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services URLs

3. References

The site ticketbest.ru may contain links to other sites that are not related to our company and which belong to third parties. We are not responsible for the accuracy, completeness or reliability of the information posted on third party sites, and we assume no obligation to maintain the confidentiality of the information you have posted on such sites.

4. Limitation of liability

We do our best to comply with this privacy policy, however, we can not guarantee the safety of information in the event of the impact of factors beyond our control, the result of which will be the disclosure of information. The site ticketbest.ru and all the information posted on it are presented on an "as is" basis without any guarantees.We are not responsible for any adverse consequences, as well as for any damages caused by restricting access to the URL site or due to site visits and use information placed on it.


The Civil Code of the Russian Federation

Article 435. Proposal.
The offer is a proposal addressed to one or several specific persons, which is quite certain and expresses the intention of the person who made the offer to consider himself a contractor with the addressee who will accept the offer.
The offer must contain the essential terms of the contract.
The offer is connected by the person who sent it from the moment it was received by the addressee. If a notice of withdrawal of an offer is received earlier or simultaneously with the offer itself, the offer is deemed not received.

Article 437. Invitation to make offers. Public offer.
Advertising and other proposals addressed to an indefinite circle of persons are considered to be an invitation to make offers, unless otherwise expressly stated in the proposal.
The offer containing all the essential terms of the contract, from which the will of the person making the offer is seen, to conclude the contract on the terms specified in the offer with anyone who responds, is considered an offer (public offer).